Evidence to preserve
- 1
Preserve the device instance ID - 2
Record hardware and compatible IDs - 3
Confirm the Windows device class
How to use this reference safely
Start with the exact affected operation and collect the evidence above before selecting a repair branch. Change one relevant variable at a time, repeat the same operation, and preserve any changed result.
Official source: Microsoft Windows driver documentation
Compatibility and versions must come from the installed signed package, Microsoft, or the device manufacturer.
Compatibility and versions must come from the installed signed package, Microsoft, or the device manufacturer.